Support status report 22-07-11

The ticket status as of 22/07/2011 15:20 is the following:
There are
119 open tickets in EMI SUs, of which

12 assigned,
40 in progress,
50 on hold,
  1 reopened,
16 waiting for reply.

The tickets in assigned include
       0 in top priority,
       0 in very urgent,
       4 urgent,
       8 less urgent.


Tickets to be discussed:
https://ggus.eu/tech/ticket_show.php?ticket=68238  is of priority very 
urgent and hasn't been worked on for three months (since April 22, 2011)

https://ggus.eu/tech/ticket_show.php?ticket=69313 and
https://ggus.eu/tech/ticket_show.php?ticket=69623   are still in 
"assign" and haven't been touched since more than three months

EMI Release mangement Tickets contain 2 Tickets in "assigned" since two 
weeks (https://ggus.eu/ws/ticket_info.php?ticket=72321, 
https://ggus.eu/ws/ticket_info.php?ticket=72322)

-- MathildeRomberg - 31-Aug-2011