Support status report 22-09-11

  As of 2011-09-22 15:59:30.712483, there are 155 open tickets in EMI SUs, of which:
    7 assigned,
    38 in progress,
    91 on hold,
    1 reopened,
    18 waiting for reply.

The tickets in assigned include:

    0 top priority,
    1 very urgent,
    2 urgent,
    4 less urgent.

Assigned ticket detail (per priority):

very urgent :
        (DPM Development) "Not able to reserve space for a token if there's unavailable space in a DPM pool." https://ggus.eu/tech/ticket_sho
w.php?ticket=74277                                                                                                                          
        SLA VIOLATION: Delay: 6 work days (Assigned on: 2011-09-13 13:19:49. Had to be taken in charge before 2011-09-15 13:19:49)

Of the 1 very urgent tickets, 1 violate the SLA 

urgent :
        (Gridsite) "EMI WMS WMproxy GACLs do not support wildcards" https://ggus.eu/tech/ticket_show.php?ticket=74257
        SLA VIOLATION: Delay: 3 work days (Assigned on: 2011-09-13 06:20:40. Had to be taken in charge before 2011-09-20 09:00:00)

        (Information System Development) "bdii crash" https://ggus.eu/tech/ticket_show.php?ticket=73406
        SLA VIOLATION: Delay: 3 work days (Assigned on: 2011-09-13 15:04:51. Had to be taken in charge before 2011-09-20 15:04:51)

Of the 2 urgent tickets, 2 violate the SLA 

less urgent :
        (gLite Yaim Core) "[RFE] users.conf per VO" https://ggus.eu/tech/ticket_show.php?ticket=74369
        SLA check: OK (Assigned on: 2011-09-16 14:05:18. To be taken in charge before 2011-10-07 14:05:18)

        (Proxyrenewal) "wms proxy renewal not retried if one voms has CRL problems" https://ggus.eu/tech/ticket_show.php?ticket=74220
        SLA check: OK (Assigned on: 2011-09-12 08:37:43. To be taken in charge before 2011-10-03 09:00:00)

        (gLite Security) "Default LCAS/LCMAPS globus callout log levels are too high" https://ggus.eu/tech/ticket_show.php?ticket=73912
        SLA VIOLATION: Delay: 5:13:19.712756 hours (Assigned on: 2011-09-01 10:46:11. Had to be taken in charge before 2011-09-22 10:46:11)

        (DPM Development) "SRMv1 to be removed from gLite DPM box" https://ggus.eu/tech/ticket_show.php?ticket=73647
        SLA check: OK (Assigned on: 2011-09-06 14:13:55. To be taken in charge before 2011-09-27 14:13:55)

Of the 4 less urgent tickets, 1 violate the SLA

Tickets to be discussed:

• https://ggus.eu/tech/ticket_show.php?ticket=74277, very urgent (see above, SLA violation since last week)
• https://ggus.eu/tech/ticket_show.php?ticket=74257, urgent (see above, SLA violation)
• https://ggus.eu/tech/ticket_show.php?ticket=73406, urgent (see above, SLA violation)
• https://ggus.eu/tech/ticket_show.php?ticket=73912, less urgent (see above, SLA violation)
• https://ggus.eu/tech/ticket_show.php?ticket=70195, responsible unit gLite WMS, ticket is "on hold", ticket is of priority "very urgent" and hasn't been worked on since 2011-06-10 (the same holds for the related Savannah ticket). What is the status of this ticket?
• https://ggus.eu/tech/ticket_show.php?ticket=71357, responsible unit DPM Development, ticket is "in progress", ticket is of priority "very urgent" and doesn't seem to be worked on. What is the status of this ticket?
• https://ggus.eu/tech/ticket_show.php?ticket=50768, responsible uint LFC Development, ticket is "waiting for reply" since 2011-03-14. What is the real status of this ticket? Has it been fixed with the EMI-1 update release in June as promised in the ticket?
• https://ggus.eu/tech/ticket_show.php?ticket=58110, responsible unit gLite Security, ticket is "reopened" since 2011-04-12, the public comment in April 2011 says "The fix is also part of the EMI 1 RCs." What is the status of this ticket?
• https://ggus.eu/tech/ticket_show.php?ticket=68132, responsible unit DPM Development, ticket is "in progress" but there hasn't been any activity since 2011-05-09 , where a fix was announced "Fixed in 1.8.1". What is the status of this ticket?
• https://ggus.eu/tech/ticket_show.php?ticket=66328, responsible unit is VOMS Admin, ticket is "on hold" but there is no activity since 2011-02-07. What is the status of the ticket?
• https://ggus.eu/tech/ticket_show.php?ticket=67653, responsible unit is gLite Security, ticket is "waiting for reply" since 2011-04-11, in the meantime it seems the problem has been fixed from the user's view. What is the status of this ticket?

-- MathildeRomberg - 22-Sep-2011