Support status report 25-01-2013

As of 2013-01-25 00:00:54.253495, there are 191 open tickets in EMI SUs, of which:
    5 assigned,
    51 in progress,
    130 on hold,
    0 reopened,
    5 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    2 urgent,
    3 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (CREAM-BLAH) "Please update SAM WN-SoftVer tests to take into account the EMI2 tarball" https://ggus.eu/tech/ticket_show.php?ticket=90768
   SLA check: OK (Assigned on: 2013-01-24 15:10:45. To be taken in charge before 2013-02-14 15:10:45)

   (dCache Support) "This test ticket has been raised for testing GGUS interfaces after a GGUS release." https://ggus.eu/tech/ticket_show.php?ticket=90711
   SLA check: OK (Assigned on: 2013-01-23 09:25:18. To be taken in charge before 2013-02-13 09:25:18)

   (VOMS) "error message in voms-proxy-init is unclear" https://ggus.eu/tech/ticket_show.php?ticket=90411
   SLA check: OK (Assigned on: 2013-01-15 12:56:02. To be taken in charge before 2013-02-05 12:56:02)

Of the 3 less urgent tickets, 0 violate the SLA 

urgent :
   (DPM Development) "DPM 1.8.5 : /etc/sysconfig/dpm-gsiftp provided at wrong location by RPM" https://ggus.eu/tech/ticket_show.php?ticket=90641
   SLA check: OK (Assigned on: 2013-01-23 15:12:02. To be taken in charge before 2013-01-30 15:12:02)

   (DPM Development) "Negative used space published by SE" https://ggus.eu/tech/ticket_show.php?ticket=90219
   SLA check: OK (Assigned on: 2013-01-23 13:31:00. To be taken in charge before 2013-01-30 13:31:00)

Of the 2 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

• EMI UI - https://ggus.eu/tech/ticket_show.php?ticket=86218 ( 127 days old ) very urgent in progress "Getting documentation for installing WN on EMI tested, hence reliable", ETA expired 20/12/2012
• gLite WMS - https://ggus.eu/tech/ticket_show.php?ticket=87774 ( 92 days old ) , very urgent on hold "EMI 2 WMS problem", ETA expired on 24/01/2013
• DPM Development - https://ggus.eu/tech/ticket_show.php?ticket=74277 ( 499 days old ) very urgent in progress "Not able to reserve space for a token if there's unavailable space in a DPM pool.", ETA is missing
• APEL-EMI - https://ggus.eu/tech/ticket_show.php?ticket=88777, on hold, very urgent,there is no related bug tracker entry

• APEL-EMI, https://ggus.eu/tech/ticket_show.php?ticket=77150, on hold, less urgent, related bug tracker entry has status "none"
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=81529, on hold, less urgent, related bug tracker entry says Release "TBD" - please answer Cristina's question in the ticket
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=82411, on hold, less urgent, related bug tracker entry has Status "none"
• CREAM-BLAH, https://ggus.eu/tech/ticket_show.php?ticket=81224, on hold, less urgent, on 18/07/2012 it says "fixed in next EMI 2 release"; related bug tracker entry has Status "accepted"
• gLite WMS, https://ggus.eu/tech/ticket_show.php?ticket=82586, on hold, less urgent, related bug tracker entry has status "none"