Support status report 25-5-2012

As of 2012-05-25 00:00:51.836673, there are 192 open tickets in EMI SUs, of which:
    2 assigned,
    77 in progress,
    100 on hold,
    3 reopened,
    10 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    1 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (gLite WMS) "How To specify minimum RAM required for jobs in  JDL file ?" https://ggus.eu/tech/ticket_show.php?ticket=82262
   SLA check: OK (Assigned on: 2012-05-18 13:46:24. To be taken in charge before 2012-06-08 13:46:24)

Of the 1 less urgent tickets, 0 violate the SLA 

urgent :
   (DPM Development) "Nagios test are failing after Stage Rollout" https://ggus.eu/tech/ticket_show.php?ticket=82180
   SLA check: OK (Assigned on: 2012-05-19 14:37:02. To be taken in charge before 2012-05-28 09:00:00)

Of the 1 urgent tickets, 0 violate the SLA 

-- MathildeRomberg - 03-Jun-2012