Support status report 31-8-2012

As of 2012-08-31 00:00:52.311098, there are 175 open tickets in EMI SUs, of which:
    3 assigned,
    54 in progress,
    108 on hold,
    1 reopened,
    9 waiting for reply.

The tickets in assigned include:
    
    0 top priority,
    0 very urgent,
    1 urgent,
    2 less urgent.

Assigned ticket detail (per priority):

less urgent :
   (StoRM) "https access is not restricted to members of a VO" https://ggus.eu/tech/ticket_show.php?ticket=85641
   SLA check: OK (Assigned on: 2012-08-30 14:50:36. To be taken in charge before 2012-09-20 14:50:36)

   (FTS Development) "RFE: FTS to log IP address of (gridftp) servers" https://ggus.eu/tech/ticket_show.php?ticket=85456
   SLA check: OK (Assigned on: 2012-08-27 08:51:33. To be taken in charge before 2012-09-17 09:00:00)

Of the 2 less urgent tickets, 0 violate the SLA 

urgent :
   (FTS Development) "FTS: problem with services.xml update" https://ggus.eu/tech/ticket_show.php?ticket=85532
   SLA check: OK (Assigned on: 2012-08-27 15:46:45. To be taken in charge before 2012-09-03 15:46:45)

Of the 1 urgent tickets, 0 violate the SLA 

Tickets to be discussed:

• https://ggus.eu/tech/ticket_show.php?ticket=85132, CREAM-BLAH, top priority, in progress, the ETA field has to be filled in
• https://ggus.eu/ws/ticket_info.php?ticket=71374, CREAM, less urgent, absolutely nothing has happened with this ticket since more than one year! what is its status?
• https://ggus.eu/tech/ticket_show.php?ticket=72506, CREAM-BLAH, urgent, absolutely nothing has happened with this ticket since more than one year! what is its status? Status of the Savannah ticket is "None" since its creation a year ago

• https://ggus.eu/tech/ticket_show.php?ticket=78337, VOMS, very urgent, on hold, the ETA field has to be filled in
• https://ggus.eu/tech/ticket_show.php?ticket=81995, Proxyrenewal, very urgent, on hold, the ETA field has to be filled in - when will the fix be released?
• https://ggus.eu/tech/ticket_show.php?ticket=84716, LFC Development, very urgent, in progress, the ETA field has to be filled in
• https://ggus.eu/tech/ticket_show.php?ticket=83129, EMI WN, very urgent, in progress, ETA expired mid of July!
• https://ggus.eu/tech/ticket_show.php?ticket=73094, StoRM, less urgent, waiting for reply from supporters, absolutely nothing has happened with this ticket since one year! what is its status?

There are 26 open tickets which are older than 1 year. PLEASE for those tickets listed below either provide information on when it is going to be fixed or close the ticket as unsolved in case you are not going to fix it:

• AMGA - https://ggus.eu/tech/ticket_show.php?ticket=73857
• CREAM - https://ggus.eu/ws/ticket_info.php?ticket=66603 (any idea when it will be released?)
• CREAM-BLAH - https://ggus.eu/tech/ticket_show.php?ticket=72805 (has it been released with EMI-2 update 2 on 12/08/2012?, on 17-7-2012 it says "next EMI2 update")
• lcg_utils Development - https://ggus.eu/ws/ticket_info.php?ticket=71646 (please give a release date)
• lcg_util Development - https://ggus.eu/tech/ticket_show.php?ticket=73806
• FTS Development - https://ggus.eu/ws/ticket_info.php?ticket=72118 (please provide an estimate, when the solution can be tested)
• FTS Development - https://ggus.eu/ws/ticket_info.php?ticket=72358 (in addition, EGI waits for a reaction from supporters!)
• StoRM - https://ggus.eu/ws/ticket_info.php?ticket=72559 (in addition, EGI waits for a reaction from supporters!)
• StoRM - https://ggus.eu/tech/ticket_show.php?ticket=72997 (in addition, EGI waits for a reaction from supporters!)
• gLite WMS - https://ggus.eu/ws/ticket_info.php?ticket=53037 (please specify release date explicitly!)
• gLite WMS - https://ggus.eu/ws/ticket_info.php?ticket=64397 (please specify release date explicitly! Which update of EMI-2 will include the fix?)
• gLite WMS - https://ggus.eu/tech/ticket_show.php?ticket=73047 (in addition, EGI waits for a reaction from supporters!)
• gLite WMS - https://ggus.eu/tech/ticket_show.php?ticket=73395 (please give a release date)
• VOMS - https://ggus.eu/tech/ticket_show.php?ticket=73649 (in addition, EGI waits for a reaction from supporters!!!!)
• VOMS-admin - https://ggus.eu/ws/ticket_info.php?ticket=70436 (in addition, EGI waits for a reaction from supporters!)

other Tickets waiting for a reaction from supporters:

• VOMS-Admin - https://ggus.eu/tech/ticket_show.php?ticket=74027
• gLite Torque Utils - https://ggus.eu/ws/ticket_info.php?ticket=74338
• gLite Hydra - https://ggus.eu/tech/ticket_show.php?ticket=76137
• gLite Hydra - https://ggus.eu/tech/ticket_show.php?ticket=76138

-- MathildeRomberg - 31-Aug-2012